Last updated November 03, 2018
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must original packaging with tags and / or labels attached. We do not accept returns on pure, rare oils (i.e. 100% Rose, 100% Sandalwood or 100% Neroli)
To return an item, place the item securely in its original packaging, and mail your return to the following address:
Fern & Petal
Attn: Returns 1135 - 950 Seaborne Ave
Port Coquitlam, British Columbia, V3B 0R9
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
1135 - 950 Seaborne Ave, Port Coquitlam, British Columbia, V3B 0R9, Canada